Shipping & Delivery
We ship worldwide from Italy.
The orders are processed from Monday to Friday from 9:00am to 5:30pm (CET).
Orders placed before 12pm (CET) will be processed on the same day.
Orders placed on Saturday, Sunday or on any other bank holiday in Italy will be processed on the next business day.
Shipping cost depends on the destination country and can be calculated by choosing the country after a product has been added to the cart.
For Italy, the estimated delivery time is 1-3 business days.
Our international shipping partners deliver in 2-4 business days although delivery outside major cities may take slightly longer.
For Italy, we ship primarily through DHL and their estimated delivery time is 1-3 business days.
Our international shipping partners are FedEx and DHL and the estimated delivery time is 2-4 business days although delivery outside major cities may take slightly longer.
For any order to be delivered outside the European Union, the customer may be subject to custom duties, sale taxes and other related costs, payable once the parcel reaches its destination. Any such additional cost shall be borne by the customer. We cannot predict the amount of such costs as we do not hold any control over them. For information on customs policies of foreign countries, we invite the user to contact the local customs office.
Returns & Exchanges
1. Overview
1.1 If for any reason you are unhappy with any of our products or their size, you can either return them to us and receive a refund or exchange them based on stock availability, all within thirty (30) days of receipt of the product. The process is easy for all orders. In case of exchanges, we will cover the cost of shipping the new item back to you however you will be liable for shipping the old item back to us and for the payment of custom duties, if based outside the European Union.
1.2 If you need to make a return or an exchange or if you have any question on our Return & Exchange Policy, please send an email to info@thefleecemilano.com. We will organise the pick-up directly from your selected address.
1.3 Once we receive the returned item, we will credit the payment back to you using your original payment method or ship to you the new item you have selected.
2. Item condition
Products must be returned in an unused, re-sellable condition, and with all garment tags still attached. Returned or exchanged items that are damaged, soiled or altered will not be accepted and will be sent back to the customer.
3. Faulty goods
3.1 Products will be deemed to be faulty if they are received damaged by the customer. Any products that are damaged as a result of wear and tear are not considered to be faulty. Where appropriate we will offer to repair any faulty items. If we cannot fulfil this replacement, you will receive a refund for the item or a suitable replacement.
3. Receiving a refund
3.1 In case of any returned item, your refund can only be credited through the original payment method. We will process the refund within 3 business days after the item is received by us.
3.2 If you are based outside the European Union, any customs duties, sales taxes and related costs will not be refunded by us.
Payment Methods
We accept the following payment methods:
a) PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to The Fleece Milano;
b) Credit cards. We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Amazon Pay;
c) Pay in 3 installments with Klarna
Other
Please contact our Customer Service